Overview

At PlayOnlineZone, we value the trust of our players. This Refund & Cancellation Policy explains under what circumstances entry fees are refundable, and how we process cancellations.

Refund Situations

• Match Cancelled: If a tournament is cancelled due to technical issues or insufficient players, the entry fee will be automatically refunded to the player’s wallet/UPI within 1 hour.
• Duplicate Payment: In case of duplicate payments, users must contact support. After verification, the extra amount will be refunded within 3-5 business days.
• Disqualified Players: Entry fees are not refundable if a player is disqualified for violating tournament rules.
• Voluntary Withdrawal: If a player leaves or fails to participate after joining, the entry fee is non-refundable.

How Refunds are Processed

Refunds are usually processed automatically to the original payment method (UPI/Wallet/Bank). In special cases, refunds may be credited to the PlayOnlineZone wallet for quicker processing.

Contact Support

If you have any questions regarding refunds, please contact us:

• support@playonlinezone.com
• +91 7489174685
• Contact Form

Note: This policy is subject to updates, and players are advised to review it regularly before joining any tournament.